Our activities concerning the state sector are focused on two main areas:

1) Accredited training based on the latest theoretical knowledge and practical experience

• Qualification programs / topics– especially the Qualification course for social services stuff (150 hours, accredited by MLSA)

• Training in social service quality standards / topics:

• • We offer one-day courses focused on individual standards, as well as four-day long courses, which cover the complex issues of quality standards.

• • We also offer counseling in this field.

• Methods of work and customer care / topics: - we offer more than 50 accredited courses concerning this area. This is our largest set of accredited courses, because your requirements revealed the need to deepen the knowledge and skills in the customer care (e.g. customer handling exercises, stimulation methods, art therapy or reminiscence therapy).

• Courses in communication skills in social services / topics: - the area of ​​communication skills includes nearly 30 courses for social services employees. They offer solutions to problems of professional communication within social services, techniques of communication with clients who are unable to communicate or the assertiveness and conflicts solutions techniques.

• Personal development / topics – courses designed to help employees to develop the awareness of their “self” through techniques focused on self-reflection, self-knowledge, emotions management, mental hygiene, and burnout prevention.

• Managerial skills of social facilities’ leading employees / topics – this is an area aimed at managers of social services. It develops the basic managerial skills such as coaching, time management, team building and the use of other modern methods.

• Legislation in social services field / topics – these are the courses on topics, which are the pillars of the social services field. They relate to both the legislation standards and inspection.

2) Specialized consultancy that increases the efficiency of activities in your organization 

• Do you need to improve the quality of your employees’ work? We have a solution for you in the form of supervision in social services facilities.

• • Supervision as a process of regular corrections of professional behavior is a very noteworthy topic in social services facilities. It helps to solve actual problem situations that originate on the level worker – client – professional role – the institution.

• • We will choose an expert for you, a supervisor, so that the supervision in your organization (either individual or group oriented) is effective.

• • Would you like to increase the work efficiency and process productivity in your organization but do not know how?  We will arrange personnel and process audit in your organization.

Cooperating with expert external consultants, we will assist you with personnel counseling – independent assessment and review of the current situation and your organization’s personnel management.

•  Do you need help with the introduction of mandatory quality standards in social services and with their compliance? We will arrange for you professional consultations in the field of social service quality standards.

• • Nowadays, every provider of social services has encountered the social services quality standards.  However, many of them still do not know how to grasp the whole concept of the standards. The point is not only to meet the legal standards but to make them useful for you, your company and your clients’ satisfaction too, as they should guarantee the required level of services.
  
  
  • In accordance with your requirements and described issues, cooperating with the inspectors of quality of MLSA social services, we will provide experts in this field.